“They met our needs. We’ve been happy with their service all this time. It’s very very helpful. I like the fact that [the Master Repair Team] provides the particular service and opportunity to fix problems” (Mary Pendlay).
The automatic and efficient system has allowed the repair shop to stay at pace with their growing customer base and busy shop. The constant cycle of automobiles in and out of their shop remains organized and accounted for through the functions of the software. “We were a small business and consequently we had time for handwritten work orders. Now, with the escalation of things, you need to do and take care of other concerns. We have a greater number of employees, so it is good to have an automatic system that can be referred to with all the information ready” (Mary Pendlay).
In addition to the software itself, the Master Repair Support Team shows only the utmost care and consideration in helping customers understand and utilize the software. “The response time I get from your team is very quick. I get quick responses, phone calls, and check-ins to make sure I get the results I need. I think the customer response is excellent. It’s a big deal” (Mary Pendlay).